A confidential channel for reporting serious misconduct or legal violation. Separate from the Adjudicator path inside the Service.
Samarkand Industries OÜ is committed to maintaining the highest standards of legal and ethical conduct across all its products and operations. We provide a confidential channel for reporting concerns about potential misconduct, legal violations, or serious irregularities.
You may use this channel to report concerns about:
This channel is not intended for general complaints about service quality, billing disputes, or in-Service moderation issues — please use the standard contact channels for those:
Email (confidential): whistleblowing@samarkandindustries.com
Reports may be submitted anonymously. Where you choose to identify yourself, your identity will be protected to the maximum extent permitted by law. We will not tolerate retaliation against anyone who makes a good-faith report.
All reports are reviewed by or escalated to the most senior available officer. We aim to acknowledge receipt within 5 business days and provide a substantive response within 30 days, where permitted by the nature of the investigation.
Where a concern relates to data protection, you may also contact:
Andmekaitse Inspektsioon · aki@aki.ee · aki.ee
For financial sector concerns, the relevant national competent authority in your jurisdiction.